RentFlow

Terms of Service

Last updated July 5, 2026

These Terms of Service ("Terms") are a binding contract between you and Umbrella LLC, a Louisiana limited liability company doing business as RentFlow ("RentFlow", "we", "us", or "our"). By creating a RentFlow account, signing in, or using the service, you agree to these Terms. If you do not agree, do not use the service.

1. Who may use RentFlow

RentFlow is property-management software intended for landlords, property management companies, and the tenants, owners, and vendors they interact with. You must be at least 18 years old and legally able to enter into a contract. If you use RentFlow on behalf of a company, you represent that you have authority to bind that company to these Terms.

2. Your account

You are responsible for keeping your password confidential, for all activity under your account, and for notifying us promptly at support@rentflow.biz if you believe your account has been accessed without your permission. We are not liable for any loss or damage arising from your failure to protect your credentials.

3. Subscription, payments, and cancellation

RentFlow is offered on a subscription basis. Current pricing, included units, and plan features are listed on our Pricing page. Subscription fees are billed in advance on a recurring monthly or yearly cycle through our payment processor, Stripe. You authorize us to charge the payment method you provide for all applicable fees.

You may cancel your subscription at any time from the Billing page. Cancellation takes effect at the end of your current billing period; we do not provide refunds for partial periods, prepaid annual plans, or unused features, except where required by law.

Prices, included units, and feature sets may change. We will notify you at least 30 days in advance of any price increase. If you do not agree to the new price, you may cancel before the change takes effect.

4. Rent collection and Stripe Connect

When you use RentFlow to collect rent, payments are processed by Stripe. To receive payouts you must complete Stripe's onboarding and agree to Stripe's Connected Account Agreement. Stripe charges processing fees separately from RentFlow's subscription fee; those fees are disclosed on our Pricing page. RentFlow is not a bank and does not hold customer funds — funds flow from the tenant to Stripe to your linked bank account according to your payout schedule.

5. SMS and email notifications

Some features send SMS or email on your behalf or on your tenants' behalf. SMS is opt-in; see our SMS Terms & Opt-In Notice. Carriers are not liable for delayed or undelivered messages, and we cannot guarantee delivery. You are responsible for ensuring that message content you customize complies with applicable laws (TCPA, CAN-SPAM, state analogs).

6. Acceptable use

You agree not to:

  • Use RentFlow for any unlawful purpose, fraud, or harassment.
  • Upload content you do not have the right to upload, including tenant personal information you are not authorized to collect.
  • Reverse-engineer, scrape, or resell the service without our prior written consent.
  • Use the service to store or transmit data for anyone not in a legitimate property-management relationship with you.
  • Attempt to circumvent usage limits, rate limits, or security controls.

We may suspend or terminate accounts that violate these rules, with or without notice.

7. Your data

You retain ownership of the content and data you upload. You grant RentFlow a worldwide, non-exclusive, royalty-free license to host, process, display, and transmit your data solely for the purpose of providing the service to you and to the people you authorize.

See our Privacy Policy for how personal information is collected, used, and shared.

8. Third-party services

RentFlow integrates with third-party services including (but not limited to) Stripe, Twilio, Resend, Plaid, Cloudflare, Render, Anthropic, SingleKey, and credit-reporting providers. Your use of integrated third-party services is subject to those services' own terms and privacy policies. RentFlow is not responsible for third-party service outages, errors, or data handling.

9. Service is provided "as-is"

RENTFLOW IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the service will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components; that defects will be corrected; that accounting, tax, legal, credit, or financial calculations produced by the service are accurate or suitable for any purpose; or that any specific integration (Stripe, Plaid, Twilio, credit bureaus, etc.) will be available at any given time.

Software contains bugs. You acknowledge that RentFlow will contain software defects, that those defects may cause data loss, incorrect calculations, missed notifications, failed payments, or other harms, and you agree that such defects alone are not a breach of these Terms.

10. Not professional advice

RentFlow's accounting reports, Tax Center outputs (Schedule E, 1099 generation, depreciation schedules), AI-generated suggestions (listing copy, tax advisor, ledger matching, categorization), and any other computed outputs are informational only. They are not legal, tax, accounting, or financial advice. You are responsible for reviewing all outputs for accuracy and for consulting a licensed professional before relying on them for filings, decisions, or communications.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RENTFLOW, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, INCLUDING (WITHOUT LIMITATION) DAMAGES RESULTING FROM:

  • Software bugs, errors, or defects;
  • Service downtime, unavailability, or delays;
  • Data loss, corruption, or unauthorized access;
  • Incorrect accounting, tax, depreciation, or financial calculations;
  • Failed, delayed, duplicated, or misrouted rent, ACH, or card payments;
  • SMS or email that is not delivered, is delayed, or is delivered to the wrong recipient;
  • Credit reporting that does not reach a bureau, is inaccurate, or adversely affects a credit file;
  • Actions or omissions of third-party integrations (Stripe, Plaid, Twilio, Resend, credit bureaus, background-check providers, etc.);
  • Decisions made in reliance on AI-generated output.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) ONE HUNDRED U.S. DOLLARS ($100) OR (b) THE TOTAL SUBSCRIPTION FEES YOU PAID TO RENTFLOW IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages, so some of the above may not apply to you. In those jurisdictions, our liability is limited to the minimum extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless RentFlow and its affiliates from any claim, damage, loss, liability, cost, or expense (including reasonable attorneys' fees) arising out of or relating to: (a) your content or data; (b) your violation of these Terms; (c) your violation of any law or the rights of a third party; or (d) your use of the service in combination with software, services, or data we did not provide.

13. Termination

You may terminate your account at any time. We may terminate or suspend your account if you materially breach these Terms, fail to pay fees when due, or engage in abusive or illegal conduct. On termination, your right to use the service ends immediately; Section 17 governs what happens to your data. Sections of these Terms that by their nature should survive termination (including Sections 9, 10, 11, 12, 17, 18, and 19) will survive.

14. Electronic records and signatures

RentFlow is an electronic service. By using it, you consent to transact business electronically: to receive notices, statements, receipts, and other records from us and from your property-management organization electronically, and to sign leases and other documents using electronic signatures, which you agree have the same force as handwritten signatures to the fullest extent permitted by the E-SIGN Act and applicable state equivalents (UETA).

You may request a paper copy of any record we hold, or withdraw your consent to electronic records, by contacting support@rentflow.biz. Withdrawing consent may prevent you from using features that are inherently electronic (online lease signing, online rent payment) but does not affect the validity of records already signed or delivered electronically. To receive electronic records you need a device with a current web browser, an email account, and the ability to view and store PDFs.

15. Tenant screening and credit reporting

RentFlow integrates with third-party screening and credit-reporting providers. RentFlow is not a consumer reporting agency, and screening reports are provided by those third parties, not by us. If you order, receive, or use a screening report, rental history, or credit information through the service, you are responsible for complying with the Fair Credit Reporting Act and applicable state screening laws, including: obtaining the applicant's authorization; using reports only for a permissible purpose (evaluating a rental application); providing adverse-action notices when you decline, condition, or charge more based in whole or in part on a report; and securely disposing of report data when you no longer need it. If you use rent-payment reporting features, you are responsible for the accuracy of the data you submit and for responding to tenant disputes as applicable law requires.

16. Copyright complaints (DMCA)

If you believe content stored on RentFlow infringes your copyright, send a notice containing the elements required by 17 U.S.C. § 512(c)(3) to support@rentflow.biz with the subject line "DMCA Notice." We will respond as the DMCA requires, which may include removing or disabling access to the identified material and, for repeat infringers, terminating accounts. If your content was removed because of a notice you believe was mistaken, you may send a counter-notice to the same address.

17. Your data after termination

For 60 days after your account is terminated or your subscription lapses, you may request an export of your data (property records, ledgers, documents, and reports) by contacting support@rentflow.biz, and we will provide it in a commonly used format. After that window we may delete your data, except that we may retain (a) records we are required to keep by law, including financial and tax records, (b) records reasonably needed for dispute resolution, fraud prevention, or enforcement of these Terms, and (c) aggregated or de-identified data that no longer identifies you. Backups age out on our standard rotation schedule. Deletion requests are otherwise handled per our Privacy Policy.

18. Governing law and disputes

These Terms are governed by the laws of the State of Louisiana, United States, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the service will be resolved in the state or federal courts located in Ouachita Parish, Louisiana, and you consent to that jurisdiction and venue.

19. Intellectual property and trademarks

The service — including its software, design, and the content we provide (excluding your data, which Section 7 covers) — is owned by Umbrella LLC and its licensors and is protected by copyright, trademark, and other intellectual-property laws. The RentFlow™ name and logo are trademarks of Umbrella LLC. These Terms do not grant you any right to use our trademarks, branding, or logos without our prior written consent, and no rights in the service are granted other than the limited right to use it as described in these Terms.

20. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email or an in-app notice at least 30 days before they take effect. Your continued use of the service after the effective date of the updated Terms means you accept them.

21. Contact

Questions about these Terms: support@rentflow.biz

RentFlow is operated by Umbrella LLC, Louisiana, United States.

Terms of Service — RentFlow | RentFlow